Zašto vam je potreban virtuelni asistent

U ovom kafenisanju pričamo o tome kako je nastala profesija virtuelni asistent, odakle taj naziv, zašto vam je virtuelni asistent potreban ako ste mikro, malo ili srednje preduzeće, i još neke zanimljive pojedinosti na ovu temu.
Može li virtuelni asistent da radi iz klijentove kancelarije

Može li virtuelni asistent da radi iz klijentove kancelarije

Možda vam ovaj naslov blog posta zvuči malo čudno, ali ja sam ga dobila u formi pitanja nakon jednog sastanka sa klijentom. Razgovor je trajao više od uobičajenog, jer smo se poznavali iz prethodnog perioda, pa je to bila prilika da se ispričamo i na neke druge teme osim one vezane za međusobnu saradnju.

Kada je došlo vreme da se naš razgovor završi, klijent mi je postavio upravo ovo pomenuto pitanje:

“Kao što je bilo reči, planiram da mnoge stvari izmenim u vezi svog pola, a između ostalog da preuredim i kancelariju, pa me zanima, može li ti da radiš iz moje kancelarije? Mislim…da li je to uobičajeno?”

Dala sam svoj odgovor i objasnila način na koji poslujem, ali sam i posle sastanka ostala zapitana nad ovim pitanje. ZAPITANOST – PITANJE – ODGOVOR. Pa, hajde da “razmrsimo konce”.

Verujem da postoje najmanje tri razloga zašto mi je postavljeno ovo pitanje. Ne mora se sve nužno odnositi na konkretnog klijenta, ali razmišljajući i o pitanjima nekih drugih na sličnu temu, došla sam do ova tri zaključka:

1.Neupućenost u način rada virtuelnih asistenata

Pre svega to je isključivo online način poslovanja, a sam virtuelni asistent može svoj posao raditi od kuće, iznajmljene kancelarije, iz nekog haba ili iz neke bašte kafića. On sam nije klijentov zaposleni već poslovni saradnik od koga klijent uzima usluge i vrlo često radi za više klijenata.

Ovo što smatram da je važno jeste da moje kolege i ja treba na pravi način da informišemo svoje klijente i potencijalne klijente kako bi lakše prešli na sledeću lestvicu, a to je:

2.Nepoznavanje online procesa rada i mogućnosti

Šta zapravo mislim kad ovo kažem?

Kada nemate fizički pored sebe kolegu koga možete da pitate nešto šta vas zanima dok radite, da mu date ili zatražite neke smernice gledajući ga tu pored sebe, onda je potrebno da posegnete za drugim načinima komunikacije.

Znam, znam, pomislićete na mobilni telefon, ali nije to jedini način i ne značli da vam se u svakom trenutku vaš saradnik, tj. virtuelni asistent može javiti.

Ono što želim da naglasim jeste da kada poslujete sa virtuelnim asistentima svoje poruke i kraće i duže sastanke možete obavljati putem programa: Skype, Zoom, Viber poziva i sličnih koji mogu biti instalirani i na vaš telefonu i kompjuter. Kao što sam već spomenula, vaš virtuelni asistent najčešće ne radi samo za vas, tako da pripremite svoja pitanja, a njega pitajte kada je slobodan za sastanak sa vama.

Takođe, proces rada i zajedničke zadatke možete postaviti i zajedno pratiti u Task Management sistemina ili Project Management sistemima kao što su Asane, Trello i sl. Nemojte se odmah prepasti, jer su to samo obični programi koji nas svima pomažu da bolje organizujemo posao i što je najvažnije da pratimo njegov tok.

Verujem da već znate da je vrlo važno da jasno definišete proces rada, cilj i vreme za koje se zadaci trebaju uraditi. Bez ova tri elementa kao i bez međusobne saradnje sa virtuelnim asistentom po pitanju davanja smernica, informacija, podataka, sadržaja i svega što je bitno da se posao završi, nema ni dobre saradnje.

Kao što sam u prvom zaključku pozvala svoje kolege da budu tu za svoje klijente, tako sada pozivam klijente da budu tu za svoje virtuelne asistente. Ne plašite se da prihvatite programe koji su vam možda do sada bili nepozanti i što je najvažnije, budite jasni šta i kako želite, jer ako vi ne poznajete svoj biznis i ono što želite njime da postignete, niko vam ne može pomoći.

3.Nepoverenje

Ovaj moj treći zaključak je nepoverenje. Ovo je vrrrrrrlo široka tema, zasnovana na predrasudama da:

  • Da ako nekoga možda nikada neću uživo videti, ne mogu biti ni sarađivati sa njim,
  • Da je poslovanje preko Interneta 100% prevara
  • Da je virtuelni asistent neki čudan naziv za one koji tamo-nešto rade, a ne znam ni šta

I da ne nabrajam dalje.

Na temi poverenja verujem da treba svi da radimo, počev od toga da predrasude maknemo u stranu, a otovrimo oči i uši kada slobodno postavljamo pitanja koja nas zanimaju, jer ne zaboravite NEMA GLUPIH I ČIDNIH PITANJA. Da svaki dan učimo nešto novo i da se ne plašimo nepoznatog.

Da li je virtuelni asistent online sekretarica

U ovom video online kafenisanju pričamo na temu da li su virtuelni asistenti online sekretarice?
Da li su virtuelni asistent i administrativni asistent sinonimi?
Koliko je danas isplativije da angažujete virtuelnog asistenta koji će raditi poslove sekretarice nego zaposliti klasičnu sekretaricu?

Ako vas zanima šta sve mogu da rade virtuelni asistenti, preuzmite ovaj e-vodič: OVDE

 

Ko su virtuelni asistenti i šta rade

U ovom video odgovaramo na pitanja ko su zapravo virtuelni asistenti i čime se oni bave. Virtuelni asistent (skraćeno VA) je prevod naziva zanimanja sa engeskog jezika Virtual Assistant, a to su ljude koji rade u VA industriji, a šta to sve podrazumeva, objasniču kroz ovih 5 stavki:

01:00 Ljudi koji posluju online
03:03 Koriste internet tehnologije kako bi pružali svoje usluge
04:25 Pružaju najrazličitije online usluge svojim klijentima
08:00 Rade jačešće za više klijenata
08:31 Sami svoje gazde.

Na ovom linku PREUZMITE E-VODIČ sa listom poslova i usluga koje nude virtuelni asistenti: OVDE

How to create VA services that clients will pay you for

How to create VA services that clients will pay you for

Let’s talk about how to create services that clients will actually pay you for, time and time again. From experience, I have seen that most new virtual assistants create a laundry long list of services.

Services like customer service, project management, calendar management, spreadsheet creation, social media management, website management, and I can go on and on. It’s good to list everything you know how to do, but our goal is to constrict that list to the things you are an expert at.

Why is it important?

When I was working as an administrative assistant I did a lot of things during my work week. Some things I was an expert at and some things that I wasn’t quite good, but I was required to do them part of my job description.

What I think is important is to write down the skills on a piece of paper. Don’t leave anything out. If you’re amazing at cooking, you should write that down. Trust me, I’m going somewhere with this.

The idea here is to offload all of these skills from your head onto paper so you can see in black and white the skills you’ve acquired over the years.

Once you have written out all the skills you have, you should write down all of the knowledge you have acquired over your lifetime. Think about college degrees, languages you speak, workshops, and courses you have taken.

Next, I suggest you write down the things that you’re known for in your circle of friends and colleagues.

What do people who know you think you’re amazing for?

For me, my friends think I am a wizard in WordPress support and time management. Perhaps, your friends think you’re one of the best event organizers they have ever met. Whatever it is, write it down.

Let’s go back to your skills. Let’s say you wrote down cooking. I suggest you to get everything out of your head and onto paper because once you have everything there you can start thrashing that list.

Take a fat red marker (it can be blue, pink, or yellow) and cross out every single thing you hate doing. Go ahead. Do it, it will feel good.

The last thing you want to do as a virtual assistant is to do work you don’t enjoy.

Even if you’re an expert at these things – get rid of it. Once you’ve crossed out everything that you hate doing, you should to circle with a blue marker everything you love doing. Now, take a separate piece of paper and write at the very top “core services”. From the list of skills, pick your top five.

Out of those five services, do some research. Will people pay you for these services? Just because you love doing something and think it’s useful doesn’t mean the market will and it’s better for you to do the work figuring this out now. Because if you don’t do this now, you will have a hard go of things.

The services you offer should be services that people really need right now and will pay you for.

You need to have at least three to five core services that you can actually make money from. Don’t freak out about narrowing down your services to just a few core services. This is a smart strategy, because the more you offer, the more confused your prospect is. When a client is confused about how they can use your services, you have lost them.

Remember, they are looking for someone to solve some of their burning problems. If they are confused with trying to figure out how you can help them because you have so much to offer, will not cooperate with you. That means you’re not making money and that’s not an option.

You should have three to five profitable core services on your list.

But what is a profitable service? Well, that depends on some factors. Let’s talk about that more because, without a profitable service to offer, you’ve got yourself a hobby, not a business.

These are the services that you will market on your list. Even better if you can narrow down the services to just two services.

Why? Because you want to become known for something and you can’t become known for something if you offer everything.

Once you have someone as a client you can open up the curtain and show them all the services that you’re amazing at, but for now, keep it simple and focus on just a few services:

  • Document creation
  • Customer service
  • Calendar management
  • Event planning
  • Email marketing
  • WordPress website management
  • Social media marketing
  • Project management
  • Graphic Design

Don’t be down in if you don’t feel that you can do any of the above. All we were beginners once.

If you’re not willing to invest in yourself and learn more skills and add to your knowledge base, you’re not going to be successful.

The most successful VAs stay up-to-date on the latest software and technology to help them run their business and their client’s business and it’s no different in other fields. Doctors have to go to continuing education courses each year. So do VAs.

Now that you have figured out what your marketable core services are let’s start figuring out who you will market these services too. It’s going to be fun, but it will require a lot of work on your part.

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